FAQ

What size should I order?

We try our best to sell products that are true to size, but if not, we’ll note it in the description. If you’re still unsure, just give us a call or email us at ivyhouseboutique@gmail.com. We’re happy tell you exactly how each piece will fit.

How can I place an order?

We want to make this as easy for you as possible, so there are several ways to order.

  1. In store: Come see us at 4851 Rice Mine Rd. Suite 550, Tuscaloosa, AL 35406
  2. Online: Just add to your cart and check out!
  3. Phone: Call us to place your order over the phone at 205.243.8793
  4. Social Media: Comment “Sold” + your size and email address and we’ll send you an invoice.

Can I purchase a gift card?

Yes! Stop by our store or call us during open business hours to purchase a gift certificate.

How do I change or cancel an order?

If you need to change or cancel, call us as soon as possible!

How soon can I expect to receive my order?

You should receive your order within 5-7 business days. For faster shipping, check out our shipping options. 

Can I pick up my order in store?

Yes! You can pick up at our store location one business day after placing your order for no extra charge. Just be sure to check “in store pick up” under your shipping options!

What is your return policy?

Read our full return policy here.

Can I add an item to my online order?

Definitely! Call us as soon as possible and if your order has not been shipped, we’ll add it in.

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